When a OSRS gold participant is citing things like dependency, we are extremely careful. I wish to explain how accountable we are as a business. We probably get about 25 runescape players a year that reference dependence in correspondence. We acknowledge will obviously listen and want to empathise, and we are going to explain what that person can do in order to limit game playing.
What about parents coming to you saying,“My kid has got into massive debt because of the microtransactions on your game“? Broadly, we have a parents‘ guide section on the website with links and advice for parents. On a individual situation, we’re bound by the limitations of GDPR. We cannot discuss a user with a third party. We must validate the identity of the man who’s calling us and if that’s the user and the creator of the account, then clearly we can talk to them and participate.
When it is somebody who is contacting us about how to make money on old school runescape their son–their 24 year-old son, I believe, because submission–we unfortunately cannot enter into a conversation about that or else we are breaking the GDPR and privacy section of our terms and conditions too. We’ll give as much advice as we possibly can and give the hyperlinks to be passed on to the actual user so they can then ask deletion of their account or suspension of the account or a payment cube. We could block cards, et cetera.
